Terms and Conditions

Coffs Express Couriers Terms and Conditions

Welcome to Coffs Express Couriers. Please read these terms and conditions carefully before using our services. By engaging with Coffs Express Couriers, you agree to comply with and be bound by the following terms.

1. Service Description
Coffs Express Couriers provides reliable courier and delivery services, including same-day and next-day delivery options. We handle a variety of items, ensuring timely and secure transportation.

2. Booking and Acceptance
All courier bookings must be confirmed through our official channels. Coffs Express Couriers reserves the right to accept or decline any delivery request based on the nature of the items or destination.

3. Payment Terms
Payments are due at the time of booking unless otherwise agreed. We accept multiple payment methods for your convenience. Late payments may incur additional fees.

4. Liability and Insurance
We take great care in handling your packages; however, Coffs Express Couriers is not liable for loss or damage beyond the declared value. Customers are encouraged to declare the value of goods and purchase additional insurance if necessary.

5. Prohibited Items
Certain items, including hazardous materials, illegal goods, and perishable items, are prohibited. Coffs Express Couriers reserves the right to inspect packages and refuse carriage of prohibited contents.

6. Delivery Times
While we strive to meet all delivery deadlines, times are estimates and not guaranteed. Unforeseen circumstances such as traffic or weather may affect delivery schedules.

7. Customer Responsibilities
Customers must provide accurate delivery information and ensure packages are properly packed. Failure to do so may result in delays or additional charges.

8. Cancellation and Refunds
Cancellations must be made before the courier is dispatched. Refunds are subject to our discretion and depend on the timing and circumstances of the cancellation.

9. Privacy Policy
Customer information is collected and used solely for service delivery and communication purposes. We are committed to protecting your privacy and do not share your data with third parties without consent.

10. Governing Law
These terms and conditions are governed by the laws applicable in the region where Coffs Express Couriers operates.

For any questions or concerns, please contact our customer service team. We appreciate your trust in Coffs Express Couriers and look forward to serving you.